News From DFAS

A couple of news items pertaining to the Defense Finance and Accounting Service (DFAS).  None of these are long enough to make a whole post, but they still warrant attention:

Email Address Changing

From time to time, DFAS sends out emails that contain important information pertaining to your pay account.  These are called “SmartDocs” emails because of the email address used as the sender.  The sending email address is changing on 16 May 2015.  If you have spam controls set up on your mail, you should add the new address to your permitted list so that you don’t miss anything.  The new sender email address is  This address is only used to send out bulk emails, please do not send anything important to the address as you will not receive a response.

Internet Explorer Must Be Updated

Effective 21 April 2015, myPay users who access their accounts through the Internet Explorer web browser must have Internet Explorer version 8 or higher in order to access their accounts.  Earlier version do not have the necessarily security protocol and attempts to log on with earlier versions of Internet Explorer will be denied.

Not sure what version you’re running?  Look in Internet Explorer’s Help or Settings  menu and select the “About” link.  In the same pop-up box that tells you what version you are using, there is a check box to keep your browser updated.  Use this if you are using an outdated version.

Retiree Pay Verifications

While military retirees have been able to access Retiree Account Statements for some time, they don’t always satisfy the needs of banks or other lenders when you’re applying for a mortgage or other large loan.  Now, military retirees with a myPay account can get an official pay verification letter, on DFAS letterhead, to print as necessary.

Don’t have a myPay account?  I encourage you to set one up.  It provides access to all your pay and tax information without having to call or mail requests.  You can also change beneficiaries, set up tax withholding, manage allotments, and more.

DFAS and the myPay system are awesome tools for keeping on top of your pay situation.  Make sure you’ve got access so that you can do the things that you need to do.


About the Author

Kate Horrell
Kate Horrell is a military financial coach, mom of four teens, and Navy spouse. She has a background in taxes and mortgage banking, and a trove of experience helping other military families with their money. Follow her on twitter @realKateHorrell.
  • Bill

    Actually, I don’t understand any of the comments or “helpful” instructions or how any of this affects me.

    • Joe Davis

      I agree. The under 70s who are running things assume that we are all computer savvy. Computers will someday be our downfall.

    • ken krueger

      U better get smart fast. Someone started an allotment out of my retired pay for $300 in Aug and I did notot notice until Dec. They gave me the flag$1,500 back and blamed it on a CLERK’S mistake.
      Excuse the mispelling.
      My lesson learned was to always check the second page of my retired account statement for discretionary allotments.

    • Maggie

      Go here
      and follow directions for opening an account. Dates in the article may be confusing as it seems to be an old source of information. But the link provided in my first sentence will get you started. You will find a link at the bottom of the page it takes you to which will take you where you need to go.
      It is confusing, but it is also logical so stay focused and follow the instructions! And don’t give up. I am 70 and would not lead you astray.

  • Willam Zink

    What is the best way to have your allotment changed to another bank????

    • Kate

      Mr. Zink, log into your MyPay account to make changes to your allotments. Don’t forget that it can take a good chunk of time due to the way that allotments are processed, so keep both accounts open until the change has gone through.

  • thequill

    Why upgrade to version 8 when it is not the best and 10 is coming out?

    • Today is 19, April 2015. I have been using Internet Explorer 11 since November 2011.

  • Clarence Sauer

    How can I change my E-Mail Address and Pass work so I can Access mypay account?