Canceling Your Cell Phone

Our family has been Sprint cellular customers for years, and they have been pretty good to us.  I can’t compare their service to other companies because we’ve never had anyone else.  I have suspended my husband’s telephone number several times when he has been deployed and their no-cost suspension has been great.

Today I called to cancel our service while we are overseas.  We have two cell phones and one wireless card.  Both cell phones are long beyond their contract but the wireless card still has about 9 months left on its contract.  The representative assured me that there would be no termination fees since we had moved with the military, and offered to move our phone numbers to the free military plan so that we could retain the same numbers when we return to the States.

I appreciate Sprint’s help and understanding, and I am hoping that other companies treat our military members and families the same.  I’d love to hear your experiences, both good and bad, with various companies.

About the Author

Kate Horrell
Kate Horrell is a military financial coach, mom of four teens, and Navy spouse. She has a background in taxes and mortgage banking, and a trove of experience helping other military families with their money. Follow her on twitter @realKateHorrell.
  • Jamie

    We’ve been with AT&T for ten years, and have my mother-in-law on a family plan with us. We kept the account open on the cheapest family plan while we were in Japan. This meant my mother-in-law didn’t have to worry about her phone bill, we had our phones while on holiday (I took 1-2 month trips at a time back for strings of personal and professional events), and the rollover minutes meant that we accumulated a huge bank of minutes. It was very convenient to be able to flip open my US phone upon landing and do things like call my ride to coordinate pickups.

    I’ll be moving overseas next year for a one-year program, and I’m going to do the same thing. This time I have a smart phone, so I have to call and change the handset on record to the older phone that I saved so that I’m not charged for the data plan each month.

    AT&T also offers a military discount that’s a nice little bite out of the cost, but they don’t advertise it very well.