Getting Home Depot Military Discount Online

January 20, 2014 | Kate Horrell

It has been reported to me that you can get the Home Depot military discount online as well as in-store.  I haven’t been able to try this, because we are living overseas, but you can certainly try.  Let me know what you discover.

According to my sources, you can do this by putting together a regular order online, and then selecting the option to chat with a representative.  Unfortunately, the “chat with a representative” button isn’t listed on the checkout pages, so you’ll have to do some clicking around.  I found it easiest to click on the Home Depot icon at the top left of the page, then scrolling down and selecting Contact Us on the bottom right.  The “Live Chat” box is right there in the center.  I did see the “chat with a representative” button elsewhere, but I could never find it when I was looking!

The representative can’t apply the discount right then, so the discount won’t show up until you get your final email.  This makes me a little uncomfortable, but it is better than nothing.

Don’t forget to shop through Ebates to get a 2% cash rebate on your purchase.  If you are really organized, you can purchase discounted gift cards through a site like CardSnagger to save more, and use a cash back credit card to purchase your discounted gift cards for even more savings.

Please let me know if this works for you.  Thanks!


  1. D.Kinney says:

    I have not tried Home Depot yet, but as of 01 February 2014, Lowe's will no longer honor the White VA cards given out for service connected disabilities. I think this is wrong.

  2. MemphisBelleTN says:

    I just called Home Depot on 02/01/2014 and the rep at the 800# said that HD will no longer be giving military discounts for online orders beginning 02/04/2014. (I'm guessing it's because they can't/don't request faxed copies of ID to verify military service, for obvious reasons.) My husband was looking to buy a couple of items that are only available online (free shipping to store for these particular items). I just ordered them today 02/03/2014 so as not to miss the military discount for online orders. Here is what I did:
    1. I ALWAYS check to see which sites give the biggest rebate back for online purchases. Although I'm a member of which gives 5%, many reviewers have stated that they had issues with click-thrus, getting their money, or having their accounts cancelled for no reason. I've never had an issue with them but preferred to use Mr Rebates (first rebate site I ever joined) since they give 4%.
    2. A phone rep had previously told me that I could place my order online and then call back to ask for my military discount. So I placed my order online for Mr. Rebates to track my purchase. Then I called HD a couple hours later to request my military discount. The rep told me she applied it and it should show up in about 30 mins to 1 hour. It's been about 2 hours since my request but my order is still being processed (it's 1950 CST right now), so I'll check tomorrow morning.
    3. A local HD store employee did tell me that if I didn't get my discount ahead of time for my online order, that they CAN'T adjust it when I pick up my items. So I'll keep checking for my discount, which I'm told I should get an email with the discounted prices PLUS it should show the new prices on my online account order.
    I'll post here to advise if I get my discount and if they are still discontinuing military discounts for online/phone orders.

    • Samantha D. says:

      I found the same thing. I got told if I went into the store that they could apply the online discount since they were there to verify, but got turned down. No online discount.

  3. Ted says:

    Just this week I experienced the fact that Lowes does not give the 10% Military Discount….I live in Broken Arrow, Oklahoma and was purchasing maybe $10.00 of merchandise at Lowes and presented my veteran ID, they refused to give me the discount as advertised. Needless to say I will NEVER do any business with Lowes again. I have received the discount many times there and even more times at Home Depot and have never had any problems at either until now. Home Depot gets ALL my business from now on. Home Depot is a much better store anyway and the employees are much more knowlegable.

  4. John says:

    Home Depot no longer offers Military Discounts for on line purchases. I purchased a ceiling fan only available online and was told at the store that I would be able to get the discount once the order was placed. When I called I was told this has never been the policy since they can not confirm that the person purchasing the discount qualifies.

  5. John says:

    Just price matched a washer and dryer at Home Depot using their website which had it at a lower price, and would not honor the military discount

  6. stumphawk says:

    had a bad experince myself. picked up a few things at HD and when I got to the counter they told me my card was no good. I'm a veinam vet and they tell me that they only give it to active, reserved and retired. sounds like dicrimanation to passed vets to me. hey we did our time but it seems that nothing has changed. veitnam vet have been getting the shaft ever since we came home. and we fought for this country why?

  7. Retired Vet says:

    Fellow Veterans, I am a retiree with over 35 year of service to this once great country. I sympathize with the Vietnam vet above, but its not just Home Depot that skims over the veterans and our service. This country is not the same country we once served where patriotism was valued by both the population and the Government. Today the Government and Homeland Security views a patriot as a security threat to the Government. Home Depot is the least of our problems, but could also be the beginning of a change back to what should be and what we fought for.

  8. Marvin McConoughey says:

    Home Depot has much to gain financially by making its online ordering system available to retired and active duty military members. I understand Home Depot's concern about possible fraud. The basis for that concern can be eliminated if Home Depot first requires the customer to receive some kind of authentication from the customer's nearest Home Depot store. All future online orders by that customer could then be checked with the local Home Depot store. This need take only seconds when done electronically.

    The reason that Home Depot should accept online orders using a military discount is that no single store can hope to stock every item that Home Depot buys for its entire retail system. Another reason is that many of us are not conveniently close to our Home Depot store, and find it easier to shop online. We may buy more from Home Depot, as a result, than if we were actually in the store. Home Depot has very astute senior managers and I recommend that one of them correct this situation so that Home Depot can make more sales and customers can better purchase more great Home Depot products.

  9. HD Vet says:

    I have been told on several occasions that Home Depot will not allow the 10% discount for any items that are on sale in store, the check out system will identify what items are on sale or not and only apply the 10% discount to those items that are not on sale. I've seen this consistently done on several occasions shopping at the local HD store with several different cashiers and customers reps in separate departments.

  10. Natasha says:

    we tried to buy a washer/dryer from Home Depot but they wouldn't allow a military discount. My father served in World War II. He should be able to get one. But they said it was only certain vets who could get one. They don't consider World War II Vets as active or Veteran's who SHOULD get a discount. Lowes doesn't consider this a discount either. Screw Home Depot and Lowes.

  11. Steve says:

    I was told by the cashier at Home Depot in Parker CO that they would no longer give the military discount for lumber. I've bought a bunch from them. No More! If they can't afford 10% discount, then they better shut the doors.

  12. Steve says:

    Home Depot in store would not give me a discount on lumber, stated new policy.

  13. Jeff says:

    I spent seven thousand dollars at HD remodeling a few months ago, and did not know there was a military discount at home depot, until one of the cashiers last week saw my veterans cap and told me about it. Today I was denied my discount because I still have the older "Universal Access Veterans ID". I can't get a new one because the system has security issues, at least that is what they tell me at the VA in Detroit. So, HD, What exactly is wrong with our old ID cards anyway???

  14. Retired CMSGT says:

    The discount is for ACTIVE duty military and RETIRED military. Not every veteran.

    • Tom says:

      Ya, but all veterans should qualify, we served also just because not active today is not a fair thank you for serving. All or none…then..

  15. Marvin McConoughey says:

    That is my understanding as well, CMSGT. And thank you for your service. The CMSGT title is not earned easily.

  16. Pinsky says:

    We're talking about a discount. Not a God given right or contracted guarantee. We shouldn't be bashing the companies that actually offer a discount. I respect what you've all contributed to our nation, and I'm honored to have been given the opportunity to serve as well. However, Home Depot doesn't owe us anything. It's gracious that they have a discount for Active Duty and Retired servicemembers and shouldn't be taken as a slight if they choose not to extend it to all avenues of their business.

    • zane says:

      I agree with Pinsky everyone of us that vol. did not do it for discounts I am just happy that will offer some discount.

    • Brenda says:

      If a company offers a discount to Military, it should be active duty, retired or veteran. No, it may not be a God given right to get a discount, but if the company offers it, it should be for all Military, active or not.

  17. Lady Leatherneck says:

    As a Home Depot employee and a retired service member, I concur with Pinsky. Military discounts are not a God given right, however, Home Depot does much more for veterans than just in-store discounts. The Depot has helped thousands of veterans over the years by repairing or remodeling their homes and has pledged to continue to support such efforts (over $80 million dollars during a 5 year time frame) to assist veterans in need. Home Depot's commitment to veterans is part of its culture and commitment to the military community and I am proud to work for such a company. To clarify HD's military discount policy (what I've been told) – veterans with military IDs get an everyday discount of 10%. Veterans day & Memorial day all vets. I wasn't aware of the lumber exclusion, however, I do know there is little to no mark up on lumber.

    Another money savings tip for everyone out there —regardless if you are a military member–there is another program offered at the Home Depot's ProDesk where you have the potential to save money on in-stock and special order materials. The program is called the BID ROOM. The bid room allows orders of $2,500 or more (on materials only, not installations) to be considered for discounts. The key word here is CONSIDERED for discounts. In some cases I have seen more than 10% taken off of some items and in some cases I have seen nothing taken off. The discount usually depends on quantity of the items as well as the margin on the items. This program is great for DIY'ers who are doing remodeling projects such as kitchens, basements, etc. Also, in addition to the discounts, if you are a contractor, I highly recommend talking with a Pro Sales associate to find out what the ProDesk can do to help you get your products as quickly as possible so that you can get back to your job site. By the way, I am not a spokesperson for Home Depot, I am merely an employee who loves what I do and I believe in Home Depot's values. Thank everyone for their service! Best regards.

  18. Retired Veteran says:

    Did a lot of shopping around for a kitchen full of appliances and had always shopped Home Depot in the past – well not now and not in the future. Was told that HD no longer honors a sales price and the Military discount. Does anyone with your company realize how much business you have acquired in the past just due to the military discount and now that you no longer deem our service and business as important you will be the real loser. Retired with 37 years – do you even care….well I do and that is why I will never shop HD again.

  19. Laurie says:

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