Still confused about Lowes’ and Home Depot’s military and veteran’s discount policies? I’ll restate the policies again here for anyone who managed to miss all the previous debate. However, for the most part, the policies aren’t being properly interpreted by the individual stores so your results may vary.
Both stores have basically the same policies, and offer two different, but related, discounts.
- The military discount is supposed to be for active duty military,current reservists, National Guard members, retirees, disabled veterans and their families. It gives a 10% discount to eligible patrons every day.
- The veterans’ discount is for any and all veterans. It gives a 10% discount to eligible patrons on selected patriotic holiday weekends such as Independence Day, Memorial Day and Veterans’ Day.
A lot of confusion seems to come from the fact that these are two separate discount groups within the same general program. Also, many stores have generously been offering the military discount to people who are actually only eligible for the veterans’ discount. As a result, many customers don’t know which discount is which and there is a lot of misunderstanding.
In the last few years, both Lowes and Home Depot have been asking their stores to be careful about only giving the discount to the properly eligible shoppers. Unfortunately, they’ve done a really poor job of training their store staff in the policy. Also, there are so many types of valid and invalid military and veterans’ identification that it is a huge job to keep all the store staff up-to-date on the variations. The result is that many ineligible patrons are still getting discounts, and many eligible customers are being denied a discount. It isn’t a great situation but it is what it is. Throw in some frustrated or confused store staff and lots of people are unhappy.
Please, please, please remember that these discounts are a courtesy being extended by these stores. They are certainly not a right, nor are they guaranteed. I understand it is frustrating if you truly meet the criteria but are denied a discount, or if you’ve been getting a discount for years and are now told that you are not eligible. However, making a huge scene is not going to improve this situation. With as much bad publicity has come from offering these voluntary discounts, I’m quite surprised that the stores continue to offer the discounts. If you are sure you understand the offered discount, and you are eligible, and you are denied, please make sure that your complaint is polite and appropriate. If you don’t understand the discount, or you aren’t actually eligible, please don’t make a huge scene. It makes us all look bad and it makes it harder for the stores to want to help veterans and military folks.
Here are the policies:
Lowes
From the original press release, Lowes offers:
“an all day, every day 10 percent discount to all military personnel who are active, reserve, retired or disabled veterans and their family members, with a valid, government-issued military ID card.
All other military veterans will receive the discount on the Memorial Day, Fourth of July and Veterans Day weekends.”
Home Depot
Per my communication with the Home Depot’s customer care department,
“We offer a 10 percent discount, up to a $500 maximum, to all active, reserve, retired or disabled veterans and their family members with a valid military ID.
All other military veterans qualify for a 10 percent discount during Memorial Day, Veterans Day and Independence Day.”
If you want to read more:
Military and Veterans Discounts and Identification, August 2011
Reader Feedback Requested: Lowe’s and Home Depot, June 2011
Home Depot Military Discount: Official, Updated Information, August 2010
Home Depot Military Discount, August 2010
Lowe’s Official Answer on Military Discounts, July 2010
Lowe’s Military Discount Now Available All Year Long, February 2010
I get veterans 10% discount from H.Depot all the time. Some clerks accept just my 1st Recon cap, others require VA card.
I actually got a 20% at home depot. I just purchased a home with a va loan, and got a 10% coupon in the mail with my change of address. Home depot combined the 10% with my 10% military and gave me 20% off my purchase. They also discounted my appliances with the buy more save more so I ended up saving quite a bit. Thank you Home Depot in Bergen County NJ.
I also receive a 10% "military" discount, all the time, from both Lowe's and Home Depot. It would seem that each store has it's own policy based on the temper of the store management. I use my VA card as primary identification and there has been no problem from check out clerks or store management.
I would recommend that instead of a Drivers Licence you use your VA or Military ID and have it showing when you go for your cash or debit / credit cards.
I use Home Depot and Lowes quite often and as a matter of courtesy I show my Military ID card to the clerk. It can be confusing to them if they are not familiar with all the different types of military ID cards. The way I look at this, if you are "qualified" to get the offer of a discount, show them you are qualified to get the discount. Thank you HD and Lowes. I appreciate your support!
I agree it can be confusing for people handing out these discounts for veterans there are so many differant cards the only way is to examine them to make sure they are military issued and that the person is valid we have been lucky my husband has his card for serving in Viet Nam he has served his country in ways most of us will never understand as did other veterans we just want the Home Depot and Lowes stores we appreciate the discount we get when we shop it makes us happy to know that someone still cares.
Fran Tetreault
Blackstone,MA 01504
I work at home Depot and we accept service connected, former pow, purple heart. On the vets end. One day a guy did not have proper id and I had to punch in his id number for his credit card to go through and he threatend to pull out his concealed weapon on me. This 10% is not from home depot or lowes so if its taken away I don’t feel people should get so upset with us.
Usually those who get mad aren't even veterans. I have heard a couple guys brag about getting military discounts after complaining and they did not serve. Should have called the cops immediately on the punk who threated you.
I am very sorry for this guy's attitude. Please know that this particular idiot makes the rest of us look very bad and unappreciative to Lowe's and HD generosity. I really hope that this idiot did not change your overall view of the rest of us. It really bothers me when people feel entitled to what is not theirs. Again, I apologize for discomfort you went through.
It seems there is company policy and then there is the local store policy. It seems store policy can differ from company policy, and from manager to manager. Both HomeDepot and Lowes in my area were giving the discount to all veterans all year long. Then, just a few days ago, my HomeDepot store stopped doing that and reverted to the company policy.
My veterans photo identification card was issued by the county in which I live. To get it I had to bring in my DD214 and have it copied and notarized and put in the county database. Along with my ID the county clerk then handed me paper that which listed what businesses gave veterans discounts and the amount of the discount… on the list was Lowes and HomeDepot. This list was provided by the local VA rep. -So as you can see the confusion still lingers and will probably stay that way unless they change their company policy.
Just a comment on Home Depot's NEW military discount policy. I was recently informed that Home Depot no longer offers military discount on Military ID alone. You now have to sign up with customer service and will be issued "coupons" via mail or email and present them for the discount.
It is certainly within the rights of Home Depot to discontinue any discount but this thinly veiled attempt to discourage and make it difficult for THE CUSTOMER is not worthy of a world class organization.
Found the same thing at my Home Depot, and figure when I make the bigger purchases I'll head to Lowe's instead. Unless Lowe's follows suit, then I'll have little incentive to shop there, than over any other store.
I agree 100percent
I WORK at Home Depot, and I've never heard of this. HD hates to give out coupons. However, as a cashier, if you so much as look like you're going to make trouble, or shove your dirty, wrinkled, maybe-that's-a-discharge-paper in my face for an instant, or tell me your husband is in the military, I'll give you your 10% off. It might say "Customer Satisfaction" on your resume instead of "Military Discount." Military wives and seniors are the worst customers though.
We are NOT allowed to tell anyone about the discount. I was given a warning (3 warnings and good luck getting unemployment from Home Depot) for telling a guy with an ID in his wallet about the discount. Disgusting. Hey, why'd you fight so hard for this country just to buy Chinese anyway?
Abused Cashier, you work at HD and you have never heard of this? Should I attach the "NEW coupon" from HD on here somewhere?
The cashier was rude, and I abused her, verbally. Then I asked for the MOD and she took her time to come to the cashier AND then talked to me like I was cheating HD. I walked out, drove down the road a half a mile and went to Lowes. Showed the cashier my ID, got 10% off and walked out. I've been to Lowes ever since, HD will NEVER get my business again. I served this country and with all the exceptions from HD on the coupon, I'm not busting my butt to shop there.
Dude cry me a river. I served, was injured and got out. I signed myself up, wasn't forced. HD isn't forced to give me crap. Why do you feel you are 'owed' something? How many welcome home ceremonies and 'thank you' do you need to feel appreciated? If you feel shortchanged for what you did in the service, then you obviously didn't do enough.
And people like you that 'verbally abuse' a cashier because she didn't give a discount make other veterans look like nutcases. Its a good thing you went to Lowes, I wouldn't want to run into you at HD. I'll show you what verbal abuse looks like.
Semper Fi
HD is very nice to extend the discount to us … however, it was being abused — both at Lowes and HD — by employees giving the discounts to friends and family with no military service at all. I think this just makes it easier for the stores to give military and veterans the discount without canceling the program totally. JMHO
Yes, that's true, but only in Maine and Minnesota. Home Depot is using these two states for a "test" period to see how it goes. I've expressed my dissatisfaction to HD. However, on occasion, I receive a 15% coupon. Notice they didn't try this test program in a heavily populated military state such as Virginia, Texas or California.
Maybe we should bring back the small local lumber yards. More friendly.
Our local Home Depot initially told us that they no longer honored the military discount year round because so many contractors were coming in and using their military discount to fund their business supplies, when it was initially intended to be used just on a personal basis to help the veteran on his home. So, some ruined it for the rest of us.
g.jamison: if the contractor received the military/veteran discount, it was a mistake on that employee's part. it states in our policy the discount is only to be given if payment is NOT on a commercial business card. the discount is meant solely for private use, not for business purchases.
I went to lowes and the were very caring. Offered 10% off the SALES price (I'm a disabled vet). Home depot was willing to give 10% off the RETAIL price…I will only shop at lowes!
Eaea: i'm sorry you encountered a HD that did not honor the discount on the sale price of an item. a sale price is available to everyone, but the qualified military personnel should still receive the discount on these purchases. it is only on 'clearance' items we cannot honor the discount as the prices on these items are already rock-bottom. my suggestion – ask to speak to the MOD (manager on duty) and calmly (please!) explain what i just shared with you.
Talk to the MOD? COme on now HD is a rip off, I talked to the MOD about the new COUPON policy and she treated me like I was trying to steal something.
I read the new coupon policy and all the EXCEPTIONS….. I only shop at Lowe's now. All you do is show them your ID and you get the 10%, no debriefing, no additional paperwork, no waiting for the MOD to come to the cashier in her sweat time, etc….
Lowe's will only give 10% off the material not off the installation. This is the company policy. This is because the installs are through a third party contractor ans the contractor does the work thus the discount cannot be applied.
Question–Lowe's Discount
I am going to order carpeting and having it installed by Lowe's.
Will they give the 10% discount just on the materials or on the full bill which includes installation?
Please advise if anyone has had experience with this. Thank you.
not sure about lowe's rosemary, but HD, unless it has changed recently, does not allow the discount on installation products or services, gift cards, special buy appliances, or on-line purchases. you can go to homedepot.com (& probably lowe's website) & search 'veterans' – it should pull up all the info. i encourage this as it has been stated already, not every store (nor every employee) knows all the rules & regs regarding the discounts.
Rosemary, Lowes gave us the 10% discount off of the total bill, install and material. Of course that was last year…
Gracefully take what ever discount they give you and be grateful. It would not hurt you to ask nicely.
I have received the discount for items and install services.
Lowes and home depot have different policies to a certain class of veterans. There are veterans who are not retired or disabled but served many years in military. Home depot gives the discount with the DD-214 plus a picture id, lowes does not.
& please, please, please…do not yell at, cuss at, grumble at, or be mean-spirited to a cashier asking to see your driver's license when showing our DD-214. as it doesn't have our picture on it, they MUST see a photo id to compare name to DD-214 & face to name. i'm also a vet (& have to use my DD-214) & totally understand why they must do this (since i'm a cashier at HD). it's only happened a couple times (too many), but i've had all of the above thrown at me. i can also tell you…if you act this way toward the cashier who is trying to get your the 10% discount – she/he is within their rights to call management – & they are within their rights to deny you the discount if you are being abusive….as also stated so perfectly above, if is a privelege they offer us – not a right. btw – HD employees do NOT get a discount, so i have to rely on the veteran discount & am very thankful.
Our Home Depot refuses to accept the DD214 as acceptable ID for military discounts. We have found this policy does seem to vary between Lowes and Home Depot. Also seem to depend on the local manager. Our Lowes honors the DD214 with a picture ID. Our local Home Depot in Denham Springs, Louisiana, will quite rudely tell you the DD214 is not acceptable and there fore you are not a qualified veteran. I'm having trouble with that description. A veteran is a veteran. If there seems to be so much confusion between the stores, it can be resolved very easily. Stop giving veteran discounts completely or give them to all veterans.
Ronnie, it sounds like your Lowes is being very generous. It is not in their corporate policy to accept DD214 for a military discount, because a DD214 does not show that you have met their policy for military discount. Both Lowes and Home Depot offer everyday, military discounts to active duty, retirees, and service-connected disabled veterans. A DD214 does not prove that you are in any of those categories. The veterans discount, offered by both stores on several major weekends each year, specifically DOES accept the DD214 as identification because the veterans discount is for all veterans.
It seems like most of the confusion and complaints about this generous program come from some stores trying to be nice and giving it to people who did not meet the corporate policy. Then, when other stores DO follow the rules, people get upset. They can't win.
We just came from home depot (Dover, de) and we were informed that they will no longer give the military discount to members of the coast guard…what's with that? Isn't this discrimination?? Guess well switch to lowes and hope they don't do the same, we constantly shop at these stores.
maureen, ask for the MOD!!! (Mgr on Duty). if you have your military ID or DD-214, you should get the discount. i'm assuming it was a cashier who turned you down? unfortunately, because there are so many 'bad' people who try to get things they do not deserve, they try to teach non-military cashiers the best they can on what to look for & for non-military people, it can sometimes seem overwhelming, especially if they are younger people. since we are monitored (both on transactions as well as on camera to insure we ARE looking at ID's for DD-214's), if they are unsure they should call the MOD. but if they do not think of this, request they call. but again, unless they are being ugly to you, please try to be as understanding as possible with their ignorance of military things.
Sir, with all due respect it is not discrimination. Are you discriminating when you only donate to one organization and not another? You do not have the right to complain when someone gives you something, then they decide to stop. The right you do have, is the right to spend your money where ever you choose. So please, stop complaining and be grateful for the discounts they gave you.
just be aware that sometimes you are eligible for the normal 10% discount, however if there is another discount available (on sale, etc) they do not have to give you the additional.
av, if the item is on sale, we still give the discount. but if the item is on clearance, we cannot. you are correct in the 'double' discount part in that: if you have a "10% off your entire purchase coupon", the computer will not allow us to also give the 10% veteran/military discount.
My experience is that Lowes will offer the 10% military in addition to a sale price reduction, but HD will not give both one a single purchase.
Dear Sir…What does this mean " if there is a sale or other they don't have to give additional" Is this up to each store ? I shopped today and there was a sale and they did not give any military discount on the sale items..even when I showed my ID, I don't understand ….in the past they have….and the 50% and 70% they said, "you don't get any Military discount on these sales"
….Please
Help me to confirm this please. Thank you for your time Sandy
retired and disabled vet. never like the hassles. based on this Ill try lowes
I called Home Depot corporate office yesterday. (1-800-553-3199) They will no longer provide the everyday military discount. Those that qualified for it will have to register @ a local retail store to be entered in their database to receive, via email, discounted coupons based on their purchasing patterns. Coupons will begin to go out the first week of April. Looks like the good deal has finally run it's course. I was told this was trial for both the customer and HD cashiers. My feelings during the conversation was that too many unentitled were abusing the generosity of the Home Depot.
I just called HD corporate, and the women on the Phone said nothing has changed, its the same as it was before, the 4 Major holidays, and the 10% everyday to certain ID'd users
Lee, they haven't mentioned anything like that to us in any way. i have heard (from customers) that some stores are having customers go to the service desk (one time) and are entered in the computer (proving their military status with appropriate papers/id cards). once this is done, (not sure the system as we do not have it at our store yet) but somehow, at the register, the customer only enters a code or something like that to get the discount…so they do not have to show their id or dd-214 every time they shop…i kinda like that idea!
You have to show the new coupons….which are emailed/mailed.
Good for them. They should just cancel the who thing. I did not realize that there were so many unappreciative a-holes among us. Don't they realize that these discounts are not a right?
I wonder if those at corporate level, who determine veterans discount, ever served a day in their life! My guess…probably not.
I was just told that effective April 1st 2012, the discount is gone (Oakland Park, FL). She gave it to me anyway, but after 22 years active duty, just another thing that has been taken away from retirees.
not in tennessee….not sure what's happening in florida? but it isn't country-wide…
i just got the discount at lowes yesterday in louisiana
This is absolutely out of control. It sounds like Home Depot and Lowe's are required to give a military or veterans discount. It looks like their attempt to do something good is becoming a nightmare. I wonder, is it the same at grocery stores, shopping malls, the gas station, restaurants? who else is withholding a discount from our military personnel on each and everything they purchase? I have three brothers who have served and I asked them if they felt they were owed a discount as a part of their compensation for serving their country. they each laughed in my face and said they were honored and paid for what they did. They like it when they get a discount, who wouldn't? But too disparage a place or stop going there because they don't get a discount would be, in their words, juvenile and entitled.
KUDOS TIM – thank you for stating my feelings so well. as a veteran… & HD cashier – i'm continually stunned at, fortunately few, who seem to demand things as their right or due. i'm very grateful for the discount given but do not feel it is owed to me either. it's extremely hurtful to me when i'm cussed for requesting a photo id with a dd-214. btw, check out your arby's – ours gives a 10% discount LOL.
Hogwash. They know what they're doing. They don't even spell it out. They make the veteran ask ever time. Either do it or don't. Get off the pot Lowes/Home Depot. If they're going to give the discount to veterans, they best understand what a DD-214 is, or a veterans designator on a driver's license. It's up to the store to train their staff. The DD-214 is an official document depicting you as a veteran. What's out of control is the "Yes I'll give you a discount today, but maybe not tomorrow but then maybe next week"…..I say they need to get off the pot and quit toying with the veterans.
I am a vet and retiree and I applaud your comment and your brothers' view on this issue. In my book, they are honorable men who proudly served. These other whiners make the rest of us vets look like welfare cases. Its shameful.
Both Lowes & Home Depot refused me the discount, saying that it's policy has changed. Not being a retired or disable vet, (only served my country 7 yr 4mos 28 days part of which Korea 1950-52) I am only elgible on Veterans Day, July 4 & memorial day. I guess some of us are move veterans than others.
Commander Dave Evans
Korean War Veterans/Scottsdale AZ
Dave, the policy hasn't changed per se. The implementation of the policy at the store level has been lax since the discount program began. It has always been a "military" discount all year round, and a "veterans" discount several weekends a year. The stores choose to define "military" roughly in line with the qualifications for a DoD issued military ID: active duty, National Guard or reserve or dependents, retired military and dependents, and disabled veterans. If you meet the eligibility as "military," then you qualify all year round. If you meet the eligibility as "veteran," then you qualify for the discount on the designated weekends.
Many stores have been generously giving the "military" discount to "veterans" for several years. They have been gradually trying to return to the clearly stated policy. I actually feel badly for these stores who are trying to do something nice and are getting bashed for it.
ty kate, well spoken. our store is one of those you mentioned, but thankfully, so far, they haven't changed the rules (yet anyway) & allow dd-214's to work year-round (with a photo id). again, i'm very thankful for this as we do not get an employee discount – and i didn't serve long enough to retire, nor did i (thankfully) become disabled.
HD is also very committed to hiring veterans / dependents / active / reserve military personnel. HD also made a $30 million commitment to veterans’ housing issues in April of 2011. i was pretty impressed!
Dave, first off, thank you for your 7+ years of service to our Nation. We appreciate the sacrifices of you & your family. My dad served in WWII & would've loved to know he was honored on the special periods as outlined by this private company with the gift of a discount. My dad was as much of a veteran as you or my husband who still is in at 19 years. Lowes is doing a good thing for all the military families & we thank them too!
Wow Commander, that's terrible! I am a retired, and disabled veteren with 26 years of service, (Four years active duty in the Navy, two years inactive reserves, 19 years Army National Guard, and 14 mths. Army active duty), but have NEVER once been asked to validate any of that information. I have a V.A. medical I.D. card which I simply present each time I make a purchase, and I get my discount – no questions asked. I feel bad that a veteran of your caliber is being treated like this. Hope you have better results in the future sir.
Seriously? You are old enough to know better then to complain about this. You should know by now that we are not all equal. These discounts were not rights. Did you complain when you did not get treated like the Vietnam vets did when they got back? You people that complain about this are an embarrassment to the rest of us.
Thank you Lowe's and Home Depot for the discounts given over the past several years. You saved me thousands of dollars! I am a veteran, served from 1971 to 2007, during four decades and five combat tours. I became a veteran on my 181st day of service back in 1971. Not until recent years had I ever received any discount whatsoever from any business for the mere fact that I was a military person, a veteran, or now a disabled veteran. No one, person or corporation, owes me anything for my status. I hold only the government of our country accountable for the promises of caring and benefits that I earned for my service to ou great nation. Your generous discount was truly welcomed and appreciated by me and my fellow veterans. Keep up the good work and keep your discount programs going as they will earn your companies much respect and possibly more business. Again, thank you!
I asked at my local Lowes if purchases made on line were also eligible for a 10% discount.
No one at the registers was sure but the store manager told me to make my online purchases, bring in the receipts and they would do a merchandise return and then resell me the items at the 10% discount. That's a lot of effort on there part and I thank them heartily for their effort and action.
Wow…..as a four year active duty vet, I always get the 10% discount at Lowes. All I say is I'm a vet and is there a discount. They give the discount on the sales price too. I buy all my appliances from Lowes, and as a landlord of a couple properties, I buy a lot of stuff from Lowes. They are great, and I'm very loyal because of this discount. Home Depot wont grant me the discount, and thats fine, but Lowes is getting a lot of business from me.
Awesome! I can't wait to tell Lowe's that I am a "veteran" even though I'm not! Cool, I love discounts! It's kinda funny though, you had to work for your veteran's discount and don't have to show them a valid id…I didn't have to work for my "veteran's" discount…but I'll still get it. It's sure good to know they don't really care enough about veterans to check for ID's to make sure some jerk is not just taking advantage of their good nature and mocking dedicated vets! Wow, what a country…even better than Canada…I was there in the 60's!
Lowes told me the other day that the veterans discount is applicable all year around! I even asked him if he was sure, and I had no problem at the register.Following day, cashier questioned my veterans designator on my driver's license, stating that this was "Not a military ID card". I told him that Texas recently added this in a bill, and veterans may get the "Veteran" designation on driver's license. He gave me the discount but after mumbling that he had never seen such a thing before.
You're right. Home Depot only during holidays for veterans without photo VA healthcare access ID cards.
I purposely shop Lowes for their commitment to the military. My husband has been in 19 years & we do take them up on their offer. But this is not an entitlement, it's their way of showing their appreciation. It's a GIFT! We like gifts, so we continue to shop Lowes! THANKS LOWES :) It really helps us out, & we appreciative all you've contributed to the military families.
We should thank these stores for their support – they have the most liberal discount policies I know of. Most places who offer the discount is to active duty only – which I appreciate also. Do not give these places a hard time – they are under NO OBLIGATION to offer a discount – and I personally find it very offensive when someone whines about not gettin one. YOU ARE NOT OWED OR ENTITLED TO A DISCOUNT!! You should be thanking these stores and on the occasion when the clerk is unsure – smile and thank them and if the money is that important at that moment in time then ask them if they could PLEASE clarify with the manager. The discount is a luxury – not a right!
oh my goodness, THANK YOU red princess! i agree 100% – as a veteran, but mostly as a HD cashier LOL.
Home Depot has stopped offering discounts. Active and veterans must now "register" and receive "special offers" by email. No more on-the-spot discounts.
I have voiced my displeasure to the store manage and the national customer service desk. Lowe''s gets all my business from now on.
another suggestion, go to homedepot.com and send a comment. or if you choose, the bottom of every receipt has a survey. it is short and at the end, you get to type comments just as we do here. say your piece! it goes directly to corporate. not only do they listen & respond (positive or negative) to your comments on the employees (we receive badges, pizza parties etc) but you could also win a $5,000 gift card (4x a year!). they DO listen. if enough people talk, it is possible they may rethink the system. it seems they may be trying out this 'new' way of doing the discounts as a trial as all stores are not even aware of this (like ours). so please, nicely let them know you are displeased & give them a chance to make it right!
i have got the 10percent veterans discount at my lowes store and i sure do show my appreciation,i buy all my mowers ,garden supples,hot water heaters washers and dryers at. my local lowes store,even if they would stop it i would still shop there.THANK YOU LOWES JIM OF MUNCIE INDIANA
Lowes has never refused to give my veterans discount, I have spent a lot of money over the years at lowes including back in 1982 when they were still mostly North Carolina based. Home Depot is hurting for business because of the poor attitude of their sales people. They are running their customers off to Lowes. Lowes has always treated me well and I buy my OPE, appliances, some tools and any project supplies from them. I do not always ask for a discount when it comes to lumber and building supplies, but for OPE and other stuff, I do ask and hand them my VA card. Served in the Marines from 1981 to 1989. It has only been in recent years that a vet got anything from anyone other than looked down on. Thanks lowes. Home depot can shove it. They use to be a good place to shop. You would think that the United States of America would have always appreciated the sacrifice and willingness to give your life if needed to provide peace and security to such an awsome Nation. I feel priveledged to have served the people of this Nation and when a person or business treats you well and gives a nice gift, It restores my hope in a Nation that has seemingly become arrogant and un-thankful.
There is a growing trend with companies stating they are only giving military discount to active duty personnel, and when asked why you are normally told because they are serving our country. So the message that is being sent is that since you no longer serve in the military your service is no longer appreciated. All service members whether active duty, reservists, National Guard or a retiree assists in maintaining America’s freedom. This is a mild form of discrimination, but it is still discrimination towards Reservists, National Guard and retired military.
From now on its LOWES for me too. !!!!!!!!!!!!!!!!
All vets should contact the CEO and demand that they start accepting the DD214 again or vow not to shop there. Enough of the discrimination. His email isrobert.a.niblock@lowes.com.
Dear Fed-up, I usually don't reply to these comments about the Home Depot and Lowes discounts, but I find your comment particularly interesting. Lowes corporate policy is to accept DD214 for the veterans discount that is offered four holiday weekends a year. If your local store is not following the corporate policy, then that would be a legitimate complaint. However, it sounds as if you are advocating that Lowes should offer the year-round military discount to veterans as well. Why do you think this? Why does Lowes owe you a discount? How is it discrimination? Is it discrimination that you are not permitted to shop at the commissary or go to the base medical clinic for care? I am not trying to be rude, I am truly curious. I don't understand. Thank you for your service.
All Vets that use a DD214 instead of a retired Military are not retired or on active duty or a disable vet. You are NOT entitled to get the “all the time” discount from the stores that offer it. This is not a government thing its a store thing. Only on special holidays as they say. Be thankful for what you get.. Next thing you'll want to use the PX, commissary & military Hosp. We all told you to stay in and retire.
DM, you come off as an arrogant *****. Wait, you probably are and you were probably just a Boy Scout. ****!
I use my commissary card every time I ask for discounts at home depot.
Policies are cut and dry for the most part as stated. I always shop at Lowes. I show my va card I get “Thank you for your service” and a 10% discount. I’ve gone to HD and since my va card doesn’t say “Service Connected” I am told “Sorry.” I emailed HD they confirmed it. Stay with Lowes.
I have never understood why veterans are never treated the same way as those that are on active duty. I mean, we served our time already. What is the difference?
The difference is they are still serving and you are not. In less than three months I will retire and I do not expect the same recognition. I always ask if a store or establishment offers a military discount. Some do and some and do not so I have a hard time understanding the big deal. Once your time is over it is over.
Recently was shopping at a Home Depot in Connecticut for sheetrock and the only 1/2" sheetrock in 4×8 sheets that they sell is their Ultralight brand. Then found out that this sheetrock is not eligible for the 10% military discount and later found out that there are a number of products excluded from the discount. Went across the street to Lowes and no problem with the discount. Pretty poor on Home Depot's part to pull something like this, where you only have one option in the store and they don't honor the discount. Looks like Lowes is getting more business unless I have a gift card to Home Depot.
I served and you all sound like a bunch of scallager no nilly bush whacking sissy french. Why do you feel entitled to anything? Last time I check the military was volunteer and you cry baby girlie men are crying over 10% off some lumbar? jesus mary and jose you want to know who a real amaerican is? The dang nab brown boys standing outside home depot working for 8 dollars an hour cash. You all nothing but a bunch of commie basstids
What about wal mart. Where in the h is their 10% discount. Them dam cheapskates. I am not a veteran but I support our troops. Where is my frakin 10% discount.
I find it very disappointing to read the entitlement mentality of many of you on this site. The whole idea of military service is placing the needs of others over those of yourself. I have recently passed 20 years of honorable service to this great nation. The only thing I deserve from anyone is a word of thanks, nothing more. It is with great humility that I gratefully accept any/all discounts offered to me from others' respect for my service. I am not entitled to anything other than life, liberty and the pursuit of happiness. Many of you would do well to consider this before lashing out in a manner which brings discredit upon yourselves.
This company is telling the world through their advertising that they support veterans. I am simply holding them to their advertising. The fact that I am not ENTITLED is true. They do not owe me a thing, except that they are getting the benefits of advertising their support to us. In this way they gain the business of those around this country who DO support us and other company's that say they support us. If a company says they support us, then by GOD they will be held to that standard or remove their claims of support. It is the principle of the thing. Do not use my name (Disabled Veteran) in your advertising if it is not true. Go to your local home depot today and ask them for a discount – they will make you sign up to receive your discount via Email. No longer is it a 10% discount, it is an INSTORE credit emailed to you whenever they feel the whim.
I to served my country many years ago in the mid 70's and I agree with you. The only thing we would like is do not forget us when we need medical attention from the VA accept us regardless how long we served. We volunteered our lives to protect our country now protect us that we old and can not afford medical.
they dont give there employes a disount
Listen, these stores are in business because of us Veterans. We sacrificed for them. I do not like to BEG for a discount. Either offer it or don't. Every group in America is splitting veterans against each other. Combat vs. Non-Combat, In-theater vs. Non-deployed, Disabled Vs. Non-Disabled, Service Connected vs Non Service connected. It a shame that we let them get away with it. And give me a break, we should THANK THEM and not call them on it when their policies and service are terrible. Let me tell you, they are making BILLIONS off of their so called "Veteran Discount" when we all rush in to buy something. They are telling the world they support us, when they support SOME of us. As of today, Home Depot has implemented a new plan where you must REGISTER as a veteran fitting their requirements to receive a INSTORE credit offer at some future time via email. I was there this morning and that is their new policy. So Keep BEGGING American Veterans, maybe they will give you some small scraps off their table.
It's A joke what these stores are doing. Of course there going to give active and reserve discounts.disabled vets and retired vets cuz there the smaller group. There going to whipe out the main vet to save millions of dollors It's not fair and is wrong. im disabled my dad is and many others in may classes are and none of us ever heard of a card with a percentage on it. It's wrong a veteran is a veteran. Don't pick and choose. Open your eyes. If your a business person you would know what I mean.
This is just another creative way for these companies to save some money, yet give the appearnace of being patriotic,. They eleminate a large percentage of soilders by implienting this lame policy. Let's call it for what it is!!! You are either for a soilder or you are not.
All those upset at Veterans voicing frustration with Home Depot should remember that these companies have contacted the Department of Veteran's Affairs and local/national military news outlets to "let them know" about their discounts. In essence, they are receiving free advertising through these outlets, and making millions in sales. I do understand that some have abused the policy, but please review the NEW policy, as stated above in John Pierce's comment. It is an effort to reduce the benefit, yet still be able to claim they offer a discount to keep being advertised by VA and miltiary news outlets.
I have been using the Home Depot discount for a while now, I retired from the Navy and have been able to get the discount by just showing my Navy retired ID. ~ ~ ~ ~That was until this afternoon. ~ ~ ~ ~ ~ Now they want me to register with them and provide them with my phone number and address. I asked to speak with the store manager and he told me that Home Depot is now beginning a "Military Appreciation Pilot program" to determine the best way to ensure qualified military service members and veterans continue to receive an everyday 10% discount. But now you have to register into their program and they Will Not honor ID cards anymore. They are also putting a cap on the discount which is limited to a $500.00 purchase or up to a $50.00 discount.
I told the guy that I wasn't going to provide them with my information and that I felt the Government Issued Military ID Card should be sufficient. He again stated that the new registration is required for the discount. He also provided me with the name of the guy at the Atlanta office which is in charge of the program. So I paid full price today and I will be calling the guy in Atlanta tomorrow ~ I will pass on anything I can.
Rick, too many have abused the Military discount, the discount was intended for "personal usage" not for a contractor or business person to take advantage of Lowes or Home Depot's KINDNESS to all those who "comply" with any discount program.
So if we ask for you to meet a certain criteria to "qualify" then what is the problem?
Just remember NONE! I mean None of the employees at Home Depot get a discount.
Shopped at Home Depot, Salem, NH today and presented my Department of Veterans Affairs picture ID card at the check out…cashier would not accept it because it did not have (service connected disability) under my picture. I am a VN vet w/ a 60% disability but the card is 3 yrs old…..So I went to Lowes, Salem, NH where the were happy to give me the discount….I wrote to the CEO of HD to complain…we'll see what happens….go to Lowes if at al possible.
Lowes & Home Depot give the 10% discount to the veterans & immediate family>and the veteran has photo ID. Well, I was told at the Cape Girardeau Mo Store that the spouse has to have an ID too….or the Vet has to be with you. If one has their spouses Military pic ID & their Drivers license & you have your drivers license & it has the same physical address…the spouse should be allowed>because sometime they don't shop together:-(
Egad man! The original store policy is clear. Those outside the policy will surely ruin it for those that qualify. With things the way they are today, I won't blame the stores for eliminating the discounts. Ten percent is all profit.
CA stores of both HD and Lowe's continue to give the discount to those showing the valid ID required. Shop in HD several times a week for garden supplies (have a small car) and never a problem. Just be polite, patient and they seem to continue the same policy.
In the Pacific Northwest Lowes, Home Depot, and Ace Hardware all honor military discounts (at least the stores I have been to) however, Fred Meyer and Wal Mart do not. I make it a point to shop at stores that offer discounts when I can vs. the "made in china" chains. Stores absolutely have a right to NOT offer a military discount as we have the right to NOT give them our money to thos stores. So my thank you goes out to any store/business that offers a military discount…your appreciation is appreciated!
I don't have the option of going to Home Depot most of the time. The closest HD stores are 35 and 50 miles away. So I can't speak to their policies. Our local Lowes, and several more that I have shopped at, have all been GREAT about honoring the 10% discount everyday (I am a military retiree) on all items, including those that are on sale! Of course, I give Lowes as much business as I can because of this generous policy. I would also point out that we had a Menard's open here about 2 years ago, and I shopped there quite a bit when they first opened. Their military discount policy at that time was less generous because they would not give any discount on sale items, only on regular price merchandise. Several months later, probably sometime early in 2011, Menard's abruptly ended ALL military discounts. This tells me loud and clear that they, like Wal-Mart, do NOT care about military families, veterans, and retirees as customers. That's why I avoid those stores whenever possible!
Shop at loews for the 10%. Home Depot policy to inconsistent. Thanks to all offering any discount.
I have been getting a discount from both Lowes and Home Depot for quite awhile,along with my wife she shows her dependent ID card and gets the same discount.
Now having said that Lowes in particular are being more careful in distinguishing military retired…vs…. veterans….and have denied veterans this 10% discount because their status as the article stated and….some have abused it by "Loaning" there ID card to non Veterans and Non Military Retires..
As is typical…a few can screw it up for many…
I volunteered to serve, if I had been drafted, I may feel different, but unless the business has it clearly marked they give Soldiers a discount, I DON’T ask! I get a paycheck that right now is a lot larger than those who chose not to serve, so I’m just glad I can afford to shop with or without a discount!
I will not shop at home depot in Waxahachie Tx because they refuse any military discount. I will shop at lowes they honor it all the time. Cabelas also stopped military discount. Basspro shops honor it
I am a 100% disable vet. I try to only support businesses that are vet owned or offer military discount. Now just because they offer a military discount does not mean that I ask for it. It just means that I appreciate and support those who support me and my fellow patriots. Semper-Fi
I try to only support businesses that are vet owned or offer military discount. Now just because they offer a military discount does not mean that I ask for it. It just means that I appreciate and support those who support me and my fellow patriots. Semper-Fi
I try to only support businesses that are vet owned or offer military discount. Now just because they offer a military discount does not mean that I ask for it. It just means that I appreciate and support those who support me and my fellow patriots.
Folks, listen up!
Home Depot and Lowe's owe you nothing. They are kind enough to extend a discount based on their rules. If you don't get it, you are missing nothing. You pay the same price everyone else does.
If you do get it, thank them.
I try to only support businesses that are vet owned or offer military discount. Just because they offer a military discount does not mean that I ask for it. It just means that I appreciate and support those who support our military.
As a vet and a drilling reservist, I appreciate, but don't expect, the discount.
A note for the Military.com writers, though — these discounts also apply to reservists, per the language of the stores' policies. The article leaves us out of the group who are offered the all-the-time discount.
Christine, thanks for pointing that out. I\’ve updated the article, and I\’m pretty sure that all the other bjillion Lowes and Home Depot articles also specify reservists and National Guard. If you\’ve got a valid DoD issued military ID, you are eligible.
Was just denied at lowes
My local lowes & home depot give the discount which I continually appreciate. However, on holidays such as veterans day they don't give an additional 10 per cent. I'm not sure why they advertise the holiday discount unless for publicity.
I am a totally dedicated Lowes customer, they always honor those with a military ID card and are pleasant to deal with. I recently moved from Florida to Bardstown Ky and the local Lowes store is second to none, they really believe in customer service and respect all their customers.
We went to our neighborhood HOME DEPOT to make a large purchase since we like their product, had been researching for a while, of course appreciated the military discount (both my wife and I are currently active military). The bottom line is that once we go to the cashier it only discounted $50. (purchase was over $2000) We were told this is new policy, $50 maximum as of a week or two ago. Now, while I don't care at all that they limited the discount and I am terribly greatful to get a $1 off let alone $50 or more. I can't stand the thought that a company would go out of their way advertise and offer a discount publicly, but when they retract it so drastically a few weeks after beginning their military tracking system (which is a totally different security issue in and of itself)… Well I am sorry Home Depot, but you have just lost my future business, and that of every military friend I can tell. Thank you for what you have done in the past, but to have planned on a purchase and even thought we would receive an advertised discount only to stand at the cashier and find other wise. LOWES on the other hand THANK YOU!.
My Dad fought in WWII, Korea and Vietnam. He didn't serve his country to get a discount anywhere and would have been the first to tell you that. I work at Home Depot and used to encourage my parents to shop on the holidays that offered the discount. They both passed away before we started offering the everyday discount to active duty, retired and disabled vets. Home Depot does more for vets than just offer this discount, we have programs that actively help our local vets in many ways. Our store recently participated in doing extensive repairs to a local disabled veterans home. I deal with customers every day that demand "their discount" and threaten to go to Lowe's…they get loud and ugly. It's embarrassing for everyone (except the person yelling). We have had people type "service connected" and tape it on their VA card. You wouldn't believe the things we see. Bottom line is when a company gives a discount that cost is passed on to all the other shoppers and effects the companies bottom line and that effects the employees and shareholders. By the way, employees, nor anyone else gets a discount. It is an honor and a privilege for veterans who truly deserve it and I personally appreciate your service to our country!
The problem in our area, was that both Lowes and Home Depot were giving discounts to anyone that showed some form of Military ID. I only served 4 years and was not wounded. Both Lowes and HD gave me discounts for about 6 months. A few weeks ago, the clerk told me I could not get the discount and said I needed something Special on my VA card. Had to go to the front desk to find out all the details. The desk explained the card requirements and told me about the 3 holidays that I would get discounts on. They also explained how their company had a lot of confusion as to who could get the discounts.
3 days of discounts is still a good offer.
Henry
How do these businesses define "disabled"? I am in the large group at 20% afflicted with diabetes as a result of agent orange exposure. Am I "disabled" or is that term reserved for 100% only?
do they give the discount at the time of purchase or do the send you a debit card to spend in the store for the amount of the discount to spend in the store.?
faye, they give the discount at the time of purchase.
at time of purchase…a manger will come up and complete the transaction. also home depot in brandon, florida does not give military discounts. i have been denied on 3 occasions so i only shop at lowes; they always honor the discount.
First of all, I’m a retired Army Officer with 27 years of active service, so I believe I know and understand what being in the military is all about.
Here’s my latest findings between Lowe’s and Home Depot. Both home improvement stores offer military with some exceptions. For example:
Lowe’s offers a military discount on almost everything except….. “Cull Lumber.” So, for the most part Lowe’s offers a 10% military discount on everything else.
Home depot on the other hand, “Does Not” offer a military discount on its regular Lumber. There are also other exceptions, so please check with your the Home Depot Management team to clarify what is allowed and what is not allowed.
I discovered this when I was purchasing pressure treated lumber (4x4s/2x4s/2x6s). When I was checking out I showed the cashier my Military ID card and they (the cashier) attempted to scan the military discount bar code, but without success. Not being able to figure why the scan wouldn’t go through, the cashier called management and the manager on duty (MOD) gave me the discount. The MOD didn’t know why the scan couldn’t give me a discount. A week or so later I was in Home Depot again buying lumber and again ran into the same problem, this time the manager gave me an answer and informed me Home Depot “Does Not” give military discounts on Lumber….. Since then I purchase my lumber from Lowe’s. I get a 10% military discount every time without any issues.
Home Depot does give a 10% military discount, but with exceptions.
Anyway, for all you military types out there…. You have Lowe’s and Home Depot out there….both are decent, but you make the choice.
I think that we should all review what was said about the discount issue. At no time at the start of this debate did the thing center on "military discount". all of the hype was on "veterans discounts". Terms given by the companys to those elegible to recieve 10% discounts based on service to the public and protection of our freedoms were founded not on who lived to collect it, nor were they decided, by those who were hit by enemy fire, service related disabilitys, ptsd, tbi(they called it "shell shocked") when 'WE' preformed a prefrountal lobotomy on my father. Here is the cliff hanger, As we aproach the edge of the cliff does corprate america wish to equate the .01% who gave all and the1% of those who held them in our arms as they gave us life? Bottom line, I can live with a clear statement of company intent, from the top. Next thought is , will it be lucid?
As a 22 year AF retiree, I have yet to be denied at any Lowes or Home Depot in various states.
Home Depot has modified their military discout policy to a maximum of $50. If you purchase $500.01 or more, your discount is capped at $50. They have a card they are handing out with their new policy reading:
"For this program, the maximum discount allowed will now be limited to a $500 purchase, or up to a $50 discount. The new max discount amount will allow us to continue to offer the lowest prices to our customers, day in and day out."
I'am a military combat wounded vet. The wounds that i received did not disable me thank GOD-.Iserved my time in veit nam ' where i was wounded. TO WHO REALY CARES//// I can;t go on a military base to buy things at a discount ,but my friends that were never in combat can go get all the benifets they have to offer if they are retired, been disabled, or serving duty now. Something is wrong with this picture.And people are complaining about a discount at lowes and home d.
i've always been treated with great respect at both stores and have no complaints–mike estev retired USAF
My husband is a disabled Navy vet. Since we learned of the discount program, Lowes has treated us wonderfully. We bought a freezer there on Veteran's Day. When the manager saw my husband's service designation, he stacked several "manager discretion" discounts on our order, then applied the 10% veteran's discount. He walked my husband to the truck, shook his hand and said, "Thank you, sir, for your service." When employees see our truck pull in with DV plates, they go to the truck to assist him. He's never experienced such honor for his service.
FYI, Home Depot is no longer offering Vet/Military discounts. Theynow want you to go out and get an email address and "subscribe" to "weekly on-line discounts" that they give to everyone. Lowe's however still offers Military/Vet discounts to those possessing Military ID or VA card.
Went to HD over Memorial Day when they advertised the Military Discount and purchased a handheld yard blower/vac was not given military discount, they said item did not qualify. Was told that only certain items qualify for this discount.
amen brother,home depot will not get anymore of my buissness
Actually, a veteran is anyone that has served for more then 180 days of active duty. Not everyone that serves leaves disabled, VA makes the final decision on one's status. America may owe us more, but a private owned company doesn't owe us anything. With your logic, a 180+day veteran should have the same discount as retiree that had committed 20+ years of their lives to a 6-month wonder "veteran"??? I appriecate anything I receive.
I don't figure anyone owes me a damn thing. I served despite the opportunity to slip up to Canada. I'm an American by birth and by choice. I served on that basis alone, not so anyone could give me a cut on the price of lumber. If they choose to do so I am greatful and show it by giving them my business, if not it's not really my problem, now is it?
I agree 100 percent. Thanks
This is exactly what gives Honorable and respected Veterans a bad name. Be respectful, it's the stores choice to give us discounts, never demand anything from your service other than that of the Government. Though you may think of yourself as an individual, you represent the rest of us as Veterans as well.
I'm a vet with eight years service (Korean War). No one owes me anything. I merely served to do my duty! Stop sniveling. Home Depot and others are graciously extending a courtesy as good citizens. This poor me victim BS makes me sick!! The Country or companies lke Home Depot or Lowes don't owe you anything, not welfare. a house, a job or a measley 10% discount!
Your attitude is what's ruining this Country!!
I AGREE IF YOU SERVED YOUR TIME AND DISCHARGED HONORABLY YOU SHOULDNT BE DISCRIMINATED AGAINST JUST BECAUSE YOU WERENT DISABLED NO MATTER WHAT WAR YOU HELPED!!!!!!!!!!!!
I am currently serving and I don't feel that any private business or American citizen owes me a damn thing. I am proud and humbled by the opportunity to serve my country. I put my right hand up and took the oath. I am aggravated by the entitlement mentality I hear from many of the posters in this forum. I am grateful for the military discounts offered by some of the businesses in my communtiy, but to be honest, I find it kind of embarrassing to ask about them. I am no better and no more deserving than any other hard working, tax paying American.
preach it
Idiot. It's fools like you who cause the reminder of us lots of grief.
Werner Hindrichs, MAJ ret
You need help! I served 20 years because I love my country, I am a disabled veteran and your attitude hurts fellow veterans not help us.
I’m a US Navy retiree with 20+ years of service and I am NOT disabled, as are many of my fellow retirees! What gives you the right or authority to make such a statement? Your entitlement attitude gives all veterans an undeserved bad reputation!
Wow, really. The country owes us? We volunteered and were paid to do a job. We allowed to stay in if we did a good job. were denied if we didn't. Neither the country, or any company owes us a damn thing. sheesh.
Are you nuts. A veteran is anyone that served.
I read this from the righteous and indignant, as a Vietnam vet with disability I qualify, I however gave up my Veterans administration card long ago because of my choice of care and i have been blessed with a significant income. In early 1990 I stopped going to the VA to allow that funding to take care of my brothers that were less fortunate. Shame on you or anyone that states that if my brother or sister in arms was not injured they deserve less, shame on you for challenging their service since they were here at home. If they are a Veteran, they deserve what all Veterans deserve, thanks, while many of your families were protesting and running from service, we were in swamps just wanting to survive and fulfill our orders and responsibility. If these organizations cannot afford the 10% for all, change the program, but do not discriminate and let none of us forget our brothers and the responsibility. In order for our government to support so many entitlement programs, VA funding and cuts resulted in changes to the Veterans Affairs that created part of this issue. I would rather see no discount than a half hearted effort and discriminatory policy. To those of you on your high horse, so yea judge, so shall ye be judged!
Your attitude of feeling entitled is shameful. Nobody owe us squat and specially any business, not even the city government. So please stop acting/sounding like a welfare case because it makes the rest of us really bad.
i personally feel policemen and firemen should also receive the same honor. military personnel are only put in the line of danger in certain circumstances or during war-time. our policemen and firemen do this for us on a pretty-much day-to-day basis…and in today's society, they are lucky to get free coffee anymore. so i do not think any of us should be moaning and groaning if something offered to us doesn't work out the way we'd hoped. talk to management, with the respect we were taught in the military – and if you are still unsatisfied…take your business somewhere you are…
but do not assume ALL locations are the same because you had a bad experience at one, two or whatever locations. our store has a fantastic crew who work very hard at caring for our customers. (no, i'm in no way management – don't want it…especially if i have to deal with people who come across as…difficult as you sounded here.
as for customers running off to lowe's…not in our town – quite the opposite. we get many, many customer's who come to our store because of how rudely they were treated, so, again, don't penalize the whole class for the actions of one child…
i'll include you in my prayers….
One thing you do not understand is that all military persons are a cohesive unit. it does not matter if they are using a typewritter or a weapon.
If you are injured for getting a paper cut and you get a VA disability for it then good for you. You obviously do not understand what you have to give to serve for our country. All members of the Armed Forces are Heroes period. They all served our country in one way or another. You should be ashamed of yourself. Veterans protect your rights to type that garbage you are spewing. Your welcome.
Just for you information I am a 100% Disabled Veteran through combat action.
No proper ID, no discount. With so many people out there FAKING their military service and medals, why should a company or a clerk take someones' word for it. I wouldn't. This is a privilege, NOT a right. HD and Lowes don't have to do this, but they do and the far majority of the vets appreciate it and don't take it for granted. As usual, its just a few that make problems for all, on both sides of the cash register. To you Chrystal, you don't have to take that from a customer. I'm so sorry that some schmuck threatened you for not giving him a discount he couldn't even prove he deserved.
Well said Dwight, Thank you for your service and be safe my friend, Im a Retired Marine and proud to have served, Im 100% and enjoy the discount they give us and I shop ay Lowells and they ALWAYS thank me for my service, and I thank them for supporting us!!!
Thank you, Frustrated. I absolutely agree.