USAA Is Branching Out

Spend enough time around military folks, and one topic is sure to come up:  USAA.  The financial and insurance company that specializes in serving the the military and its family has many fans around the globe.  USAA is a great company, and it is always trying to figure out how to become even better for its members.  From their Deposit@Mobile app to their amazing AutoCircle program, USAA is frequently on the cutting edge of blending technology and customer service.

While I’m raving about USAA, I often hear the same complaint:  “But they don’t have a branch!”  USAA has heard this complaint and has begun opening financial centers in areas with a high concentration of members.  The first financial center opened in San Antonio, Texas in September  2009 and was such a huge success that USAA is opening its eleventh financial center this summer, near Fort Bragg, North Carolina.  In the meantime, financial centers have been opened near Arlington (VA), Colorado Springs, Annapolis, and West Point, another in San Antonio, and includes two locations in the San Diego area, and two Killeen locations.  They’ve also figured an innovative workaround to the Pentagon problem:  The Pentagon Federal Credit Union (PenFed) branch there offers a direct video link to USAA representatives.

An USAA financial center is not exactly a bank branch, but it does offer many of the services that USAA customers are hoping to find.  Members can use the ATM, open new accounts, purchase or update insurance, apply for loans, and perform most other transactions.  Some items will be handled personally and some will be via live video chat with a representative from headquarters.  Members can also make appointments for more specialized assistance, such as a consultation with a wealth management advisor.

You can see if there is an USAA financial center near you by using the USAA locator service.


About the Author

Kate Horrell
Kate Horrell is a military financial coach, mom of four teens, and Navy spouse. She has a background in taxes and mortgage banking, and a trove of experience helping other military families with their money. Follow her on twitter @realKateHorrell.
  • Gabriel Galindo

    I thinks it’s great because I don’t have to mail deposits anymore. I kind of gets scary when you have to put a large check in the mail for deposit and hope it doesn’t get lost. One problem that I have still is that even though they opened branches, they don’t have funds available for account holders. We were having a yard sale and went in to get some change for the sale, but they could not help us. No other bank would exchange money for change either since we were not banking with them.

  • CaseyF

    They are absolutely amazing branches, too. Love their ATM’s, love their service. Love this!!

  • mollie

    This so called bank is terrible. I’m having no luck with them..they need branches and guess what just try to do a wire transfer….been 3 days and guess what?* still waiting on bank would have had it done in ten minutes, what a waste!!

    • KateKashman

      Mollie,you sound very frustrated. Was it an international wire transfer or domestic? In my past experience with different banks, the actually delivery usually takes 1-2 days domestically and longer internationally. I looked at USAA’s wire transfer FAQs and it says to call them at 1-210-531-USAA (8722) if you think your wire transfer has not been processed in an appropriate amount of time.

      As much as I love USAA, they are probably not the right bank for you if you require a branch. I haven’t yet found anything that I can’t do online or over the telephone, but your banking needs might be different. You might try my other love, Navy Federal Credit Union, if you require the services of a person to do your banking.

    • Tasha

      After 3 business days it was not there. It it also depends on the time of day you made your request as the Federal Reserve has a cut off time for incoming and outgoing wires and if it was done on a 4 day weekend those days wound not count for business days. I hope this helps.