At the end of Part Two, we had just taken the car for one more quick test drive. Then we got down to the business of car purchasing, which will forever be my least favorite part of the process.
First, we sat down with our salesperson, who pulled out our original calculating sheet, which clearly said $25,000. He then told us that his manager wouldn’t approve that number, but he could sell the car for $25,555. I thought I was going to explode – I absolutely can’t tolerate that sort of behavior. My husband and I had a little conference and discussed (again) the various cars and their features vs. price. He still liked this car the best and thought it was still worth the extra $555. Despite my serious reservations, we decided to proceed with the purchase. We were quite clear that we were ready to buy, we had a check from Navy Federal Credit Union, and we did not want to dawdle. We filled out some paperwork, and then we sat. (Or rather, herded bored and hungry children, but normal people would have been sitting.) We filled out some more paperwork, and sat some more.
To say that the process was unnecessarily time-consuming would be an understatement. There did not seem to be any organization or system, with random forms arriving, and our salesperson disappearing for large chunks of time, and then more forms arriving. At no time were we informed of any reason for the delays and disorganization. We were there well over an hour, with our children becoming antsier (and hungrier) by the minute, before the salesperson handed us over to the finance person.
I will say here that I have never understood the role of the finance person in a transaction that isn’t being financed through the dealership. I have a friend who is a dealer finance guy and I have been meaning to ask him. It seems like more hassle for the customer and no benefit to anyone. If you know, let me know. Please.
Once in the finance office, there were more forms to be completed, and we were shown the invoice on a computer screen. I was unable to decipher the screen and do the calculations quickly enough, but my husband wrote out the check for the amount stated. After some more signing, we were given an invoice, where I immediately found an error (in the dealer’s favor.) The finance person tried to brush over it and was vague when questioned. “Oh, we’ll take care of that.” Once pushed, he stated that he would wait until the tags and title were complete, and include the amount we paid over in with any refund from the tax and title fees.
Once dismissed from finance, we wandered around the dealership some more waiting for our car. I found it rather comical, yet frustrating, that the employees who were so solicitous before the sale refused to even make eye contact once we had signed the papers. Our salesperson was either engrossed in the gaggle of conversation around the sales desk, or not visible. Finally, he broke away to tell us that they were giving the car one extra good cleaning, that he would then fill the tank up with gas, and we would go. And so we waited.
By this point, my anger was fairly visible. We had been at the dealership for nearly three hours, we had paid more than we were originally told, and there was no sign that anyone was concerned whether we were happy or whether we might actually get our car in a reasonable amount of time. Finally, our salesperson informed us that the car was thoroughly clean and suggested that he follow us to the gas station so that we wouldn’t have to wait any longer. I have to say, that was a pretty good idea on his part – I don’t know if we could have waited much longer without some sort of incident.
I’d like to say that this was the end of the story, but unfortunately no. You’ll have to check back for The Car Buying Blues, Part Four: The Follow-Up.
Also in this series: